Frequently Asked Questions (FAQs)
1. Who are At Hand Supported Living Services Limited?
At Hand Supported Living Services Limited is a domiciliary care provider delivering high-quality, person-centred care and support to adults in their own homes. We focus on promoting independence, dignity, choice, and wellbeing while providing safe and reliable support tailored to individual needs.
2. What areas do you cover?
We provide home care and supported living services across Oxfordshire, Berkshire, West Berkshire, and Bracknell Forest. If you are unsure whether we cover your area, please contact us and we will be happy to advise.
3. Who do you support?
We support adults aged 18 and over, including:
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Older people
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Individuals with physical disabilities
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People with learning disabilities
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Individuals with mental health needs
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People requiring support following illness, injury, or hospital discharge
Our services are flexible and adapted to suit each individual’s needs and circumstances.
4. What services do you provide?
Our services include, but are not limited to:
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Personal care (washing, dressing, continence support)
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Medication support and prompting
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Meal preparation and nutrition support
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Companionship and emotional support
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Mobility assistance and transfers
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Support with daily routines and household tasks
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Community access and social activities
All care is delivered in line with individual care plans and risk assessments.
5. How do you personalise care?
We begin with a free initial assessment where we take time to understand the individual’s needs, preferences, goals, cultural background, and lifestyle. Care plans are created collaboratively with the individual and, where appropriate, family members or professionals. These plans are regularly reviewed and updated.
6. Are your carers trained and experienced?
Yes. All our care staff are carefully recruited, DBS-checked, and trained to meet regulatory and service standards. Ongoing training, supervision, and support ensure our carers provide safe, compassionate, and effective care at all times.
7. How do you ensure safety and safeguarding?
Safeguarding is a core priority at At Hand Supported Living Services Limited. We follow strict safeguarding policies and procedures, conduct regular risk assessments, and ensure all staff are trained to recognise and report concerns promptly. We work closely with relevant authorities to protect individuals from harm.
8. Can care be arranged urgently?
Yes. Subject to availability and assessment, we can arrange urgent or short-notice care, including support following hospital discharge. Please contact us as soon as possible so we can discuss your needs.
9. Do you work with families and professionals?
Absolutely. We believe in partnership working and regularly communicate with families, social workers, healthcare professionals, and other involved parties to ensure continuity, transparency, and high-quality care.
10. How flexible are your care packages?
Our care packages are fully flexible. We offer:
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Short visits or extended support
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Temporary, respite, or long-term care
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Regular or occasional visits
Care can be adjusted as needs change.
11. How much do your services cost?
Costs depend on the level and type of support required. Following the initial assessment, we provide clear and transparent pricing with no hidden charges. We are happy to discuss funding options, including private funding and local authority arrangements.
12. Are you regulated?
At Hand Supported Living Services Limited operates in line with relevant care regulations and standards. We are committed to delivering safe, effective, caring, responsive, and well-led services.
13. How do I get started?
Getting started is simple:
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Contact us by phone or email
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Arrange a free initial assessment
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Agree on a personalised care plan
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Begin care with a dedicated support team
14. How can I contact you?
You can contact us via:
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Phone: 0333 339 6009
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Website: www.athandsupportedliving.co.uk
We are always happy to answer any questions or arrange a no-obligation discussion.